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Student Login Problem

Question asked by Mike Smith on Oct 3, 2019
Latest reply on Oct 3, 2019 by Michael Zimmerman

I've got a student who is unable to login to his account. We use free-for-teacher, and his username shows up as his user number, and the site asks for a password even though he never set up his account. When we try the "forgot password" link he gets an email telling him to contact his admin rather than just letting him change passwords. Can anyone point me in the right direction?