I keep taking the same class over and over, but the screen freezes, and then sends me back to the beginning. Is there a phone number for tech support?!
Hi Irene Sands Thank You for your question.
I'm wondering if you may be having issues with your web browser.
You will find that your browsing experience in Canvas will be much better if you use either Google Chrome or Mozilla Firefox. You can check out what browser you are using and the version by going here: What browser am I using?
Here are the supported web browsers in Canvas. Remember that Internet Explorer is no longer supported: Which browsers does Canvas support? If you are already using either Chrome or Firefox, you might try the other browser...making sure that they are up-to-date.
I'm not too sure about which institution you are at and their facilities to assist so if you still are having issues after trying both browsers, then I would suggest reaching out to Canvas support. They might be able to troubleshoot this more with you.
How do I get help with Canvas as a student?
How do I get help with Canvas as an instructor?
Sing out if you need a hand.
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