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Bad course shell?

Question asked by Melinda Yerdon on Sep 9, 2015
Latest reply on Jan 3, 2016 by Tracey Gould

Has anyone had a course shell that was "bad"? Not sure how to describe it, but I have an instructor with an online class and his students (and the instructor in student view) cannot see some images in quizzes. Quizzes were deleted and recreated, files were deleted and re-uploaded, images were re-linked or re-embedded and nothing is working. The content was put into a new, blank course shell and everything is visible and working properly, leading us to believe this is an issue with this course shell. Sometimes when the instructor clicks on the files link and opens the folders, you can see and choose items in the folders, but when you close the folder and try to open it again, it shows nothing in it. However, if you click back on the files link and start over, opening folders, you can see the items again.

 

Students are already populated into this course and working, but cannot progress any further. We have done what we can do from our end and really don't want to recreate the course in a new shell because of SIS issues, grades, etc. I was curious if anyone has run across this type of behavior and what you did to correct it, we are at a loss.

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