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How can assignment grades just disappear?

Question asked by Lori Campbell on Oct 10, 2019

In one of my classes, as I was reviewing another student's grade, I noticed that another student, who had an A in my class and has completed every assignment, now suddenly shows as having no assignments turned in. How is this possible when he is the only student? Also, I checked with another teacher who also has this student enrolled in his class, and likewise, the student is still enrolled, but all completed work is gone!