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Melding: JWT rejected: user authentication failed op canvas bij downloaden bestanden [ Message: JWT rejected: user authentication failed on canvas when downloading files]

Question asked by Mirre Bolhuis on Oct 18, 2019

Ik krijg op mijn mac de melding: "JWT rejected: user authentication failed" wanneer ik een bestand wil downloaden vanaf canvas. Dit gebeurt alleen in de browser safari. Enig idee wat ik hieraan kan doen? Ik kan nu namelijk niks downloaden.


Translation from Google Translate:

I get the message on my mac: "JWT rejected: user authentication failed" when I want to download a file from canvas. This only happens in the browser safari. Any idea what I can do about this? I can't download anything now.