How do I retrieve a video from canvas if it says unable to to process the video, even though we hit saved? Is there anyway to get it back or did it go somewhere else.
Unfortunately @Elizabeth King, it sounds like there was a problem that prevented it from being saved. Did you record the video in arc studio, or via another method? On a phone, computer? Were you doing so on a reliable internet connection when uploading?
Here are the computer spec's for the tool. For example, you need at least 1GB of RAM on the device: What are the computer specifications for Canvas Studio?
Retrieving data ...