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Why in Canvas am I unable to open some of the .doc or .docx assignments for grading?

Question asked by Kerry Reeg on Oct 24, 2019
Latest reply on Oct 25, 2019 by Ken Black

In Canvas when I get to some students submitted assignments for grading, they won't open.  They have the correct file extension of .doc or .docx yet it just spins.  Then I have to open and save to my PC to grade and then reupload as a PDF so they can see the corrections and score.'s such a waste of my time to have to do this extra part when there are almost 60 students to grade.