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Why can't students see instructor comments given in the "Submission Details of an Assignment?

Question asked by Becky Landon on Oct 28, 2019

I have my notifications set to send me an email if there are comments posted in the comment sections of assignments.  When I receive the email there is a link at the bottom that takes me to the submission details and I can read the comment and it allows me to make a comment back to students.  I have just found out that the comments I have been making there are not being recorded to the students.  I can see them posted there on my end but they cannot.  Another instructor found this problem and so I checked with a students since I have been using that option; she could not see the comment.  I went into the test student and posted a comment, replied as the instructor through the submission details and the comment did not show up in the test students comments.  Is there a way to fix this or is it a Canvas programming error?