AnsweredAssumed Answered

Outlook 365 Web Mail Broken?

Question asked by Rob Gibson on Oct 29, 2019
Latest reply on Nov 21, 2019 by Stuart Ryan

We think we’ve discovered a problem with Outlook 365 (web mail) when trying to reply to students through a Canvas Notification. Something is not allowing the proper formatting for the recipient address in Outlook. Through several back-and-forth conversations with Canvas Support we think we’ve narrowed it down to a Microsoft problem. Not 100% certain, but that is our best information at present. Canvas engineers are aware. There is a work-around for until this is resolved: utilize the Outlook desktop client rather than the web client. It works fine.

 

Has anyone else seen this?

Outcomes