Oops Error in Scheduler

[smonnar]

Hi All,

My organization is using Canvas via a third-party company that licenses the platform. Some of the classes we host on here are experiencing a bug with the Scheduler. I'm trying to understand what the cause could be so that we can get it fixed by our admin team.

Some of our larger classes make extensive use of the Scheduler for appointments. Both the students and instructor regularly receive a message saying "oops something went wrong" when trying to do anything in the Scheduler (i.e. save, edit, etc.). Any clue why this could be happening???

Thanks,

Sean M.

[RobDitto · Accepted solution]

 @smonnar ‌, if this is still an issue, suggest to the third-party company that they may need to have the Customer Success Manager enable the Scheduler feature in that Canvas instance.