We are testing the new analytics in our beta instance and received the message Course data is being processed. Please come back in 24 hours.
We've waited 4 days and still no update. Any recommendations or solutions to this?
Hi Tiffany Morgan, I too am trying to test something with the New Analytics in my beta instance and it's not updating. I at least have data but it doesn't seem like it is refreshing. This might be a separate issue from yours since it sounds like you aren't getting any data at all.
I've created new assignments, both published and unpublished, and they're not showing up on the New Analytics page. I tested throughout last week (10/28 through 11/1) and it did not work. When I came in Monday morning to check I remembered that Beta reset on Saturday and I had to recreate the assignments on Monday morning (11/4). Unfortunately, the assignments are still not showing today even the data indicates it refreshed today (11/5) at 11:43 am PST.
I also find it interesting that I'll refresh the New Analytics page in Beta at say 1 pm PST on 11/5 and it will still say the previous refresh date (11/4 at 11:43 am PST) but then I'll check it at 3 pm PST on 11/5 and it will say refreshed as of 11/5 at 11:43 am PST. There's a gap of about 3-5 hours that the refresh date reflects the previous date and then it all of a sudden indicates the new refresh day and time.
I'm wondering if the data is being pulled from the production instance (where I'm not making changes) but I haven't had the time to check on this.
Many (if not most) of the LTI applications in beta pull their data from production. This is also true of some non-LTI things like the admin > user > page views. Since students typically do not do anything in beta, it wouldn't be good to measure their analytics there.
If it pulled analytics from beta, they would be up to a week old at a time, but my beta instance Analytics currently shows data that my students were doing since the last beta reset. It appears consistent with other places that the data is coming from the production instance.
You may want to read the document Canvas Release: New Course and User Analytics.
Once comment from October 8 said "The tool has to be reset in beta each week until the production deploy; the tool will still work if it's enabled, even if the Course Navigation Link isn't visible. If you want it to be visible you'll need to make it visible in the Navigation page in Course Settings."
You are correct, we can only get the Check back in 24 hours message. I ended up submitting a ticket with Canvas. Happy to update this thread when I hear more.
Hi Tiffany Morgan, after James' suggestion about data in Beta pulling from Production I started testing in our live instance. I too received the "Check back in 24 hours" message for longer than 24 hours. The course I was testing in was a fresh import and therefore it was not published. I published the course and after the next refresh (about 3 hours later) I no longer had the message and had data. I'm not sure if this is coincidental or not but check the published status of the course and if it's not published, that might be the problem. Hopefully, this will fix the issue.
Retrieving data ...