AnsweredAssumed Answered

Office 365 Collaborations - Sessions Expired Error

Question asked by Steven Endres on Nov 12, 2019
Latest reply on Apr 1, 2020 by Brett Clay

Is anyone else seeing this? When attempting to create an Office 365 Collaboration, a "your session has expired" error occurs. I have filed Case 04930126 with Instructure to see if they can identify the cause.

 

Steps to reproduce:

  1. In a Canvas course, click COLLABORATIONS in the course navigation menu.
  2. Click START A NEW COLLABORATION.
  3. Select OFFICE 365.
  4. Log in to Office 365 when prompted.
  5. Select WORD as the document type (or whatever...it doesn't matter).
  6. Enter a name for the document.
  7. Select one or more students to collaborate with (optional).
  8. Click SAVE.

 

Result: Two error messages are displayed:

  1. Your session has expired, please log back in.
  2. An unexpected error occurred.

 

Expected result: The new O365 collaboration is created without errors.

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