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Office 365 Collaborations - Sessions Expired Error

Question asked by Steven Endres on Nov 12, 2019

Is anyone else seeing this? When attempting to create an Office 365 Collaboration, a "your session has expired" error occurs. I have filed Case 04930126 with Instructure to see if they can identify the cause.

 

Steps to reproduce:

  1. In a Canvas course, click COLLABORATIONS in the course navigation menu.
  2. Click START A NEW COLLABORATION.
  3. Select OFFICE 365.
  4. Log in to Office 365 when prompted.
  5. Select WORD as the document type (or whatever...it doesn't matter).
  6. Enter a name for the document.
  7. Select one or more students to collaborate with (optional).
  8. Click SAVE.

 

Result: Two error messages are displayed:

  1. Your session has expired, please log back in.
  2. An unexpected error occurred.

 

Expected result: The new O365 collaboration is created without errors.

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