AnsweredAssumed Answered

Canvas App Access Basic Issues

Question asked by José Lugo on Nov 14, 2019
Latest reply on Nov 25, 2019 by


An instructor is not able to access the teacher app and I'm not certain how to assist.

Apparently they have "...installed Canvas several times.  The first time for several weeks it worked fine.  One day there was a problem so I uninstalled it and reinstalled several times and can now not access it. I get to the point where I am asked my LPS credentials and then it goes back to the start screen." 

I'm new to the app and could use some pointers. My first suggestion was to verify if there was a recent update that was missed and turn off the device.

Outside of that, I'm at a loss. Any suggestions?