Dominic Slauson

Issues with Flipgrid in the Canvas mobile app

Discussion created by Dominic Slauson on Nov 22, 2019
Latest reply on Jan 2, 2020 by Audra Agnelly

Hello everyone,

Our college is interested in promoting Flipgrid as an instruction tool for online.  We have been doing some testing to ensure the experience is as seamless as possible for our faculty and students.  One issue we have been running into is in regards to accessing a Flipgrid assignment through the mobile app.  We have added the Flipgrid LTI to a course, created a Flipgrid assignment through the external tool option, and the grid is set to "Canvas Only".  When we go into the assignment through the mobile app, click launch external tool, and then click the green plus symbol, we are given the message "Your browser is currently not supported" (see below).  The Flipgrid app is installed on the phone when testing.  It is my understanding that the Canvas app should launch the Flipgrid app for recording, yet it almost seems as though it wants to launch it in a browser.  Has anyone else experienced this issue?

screenshot of flipgrid error on mobile device