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Articulate 360 rise files not opening in the Canvas App

Question asked by Annette Staglieno on Nov 25, 2019

Hi there, 

I just discovered that our Articulate 360 rise files that work perfectly well in the desktop version of Canvas do not work in the app. I go to click "launch external tool' after clicking the module link and nothing happens? 

We import Scorm files as 'assessments' and in the app it is just taking me to an assessments page and not allowing me to launch the rise files? 

Any guidance would be really appreciated!