Accessing files

[gzjr]

Good afternoon team,

Since the start of Thanksgiving break I have been unable to access the files on canvas for my classes on my Mac but I can access them on my phone or ipad. 

Would you be able to help?

-Gregory

[Robbie_Grant]

 @gzjr 

Welcome to the Canvas Community!!!

When you say "files" do you mean the Files tool within the course?  Also, are you a student or an instructor?  Have you tried a different, up-to-date browser on your Mac?

Robbie

[Stef_retired]

 @gzjr ‌

We haven't heard back from you in quite a while! We are hopeful that by now you've been able to resolve this on your own. In the interest of keeping questions flowing, we're going to mark this question as "Assumed Answered." Please feel free to come back and post a reply if you still need assistance—or post a new question to Q & A‌ whenever you have questions about using Canvas.