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Not able to upload pdf or doc.x file into assignment box

Question asked by Jenny Hougendobler on Dec 7, 2019

I have been unable to upload my paper into the Canvas assignment box. It initially existed as a doc.x, then, when that didn't work, I converted it to a PDF - still wouldn't upload.  In spite of the the fact that both these file types are acceptable, my error message said that the file type was unacceptable. HELP?!?!!!