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File preview not working on any browser. Image attached.

Question asked by Melissa Kadri on Jan 8, 2020

This has been happening since last semester to me. Everytime I click on any file it does not load in my browser. Same thing with FireFox and they are both up to date. I have a Surface Book so I'm not sure if it has anything to do with it. It works perfectly fine on other computers but not my laptop. I have Windows 10. Can someone please help me because I am tired of downloading files to view them when I could easily view the in my browser.