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Problems with handing in films

Question asked by Rebecca Asker on Jan 31, 2020
Latest reply on Feb 4, 2020 by Kona Jones

Hi!

A lot of our students experience trouble when uploading films in assignments. The page just keeps on loading, and the film never seems to get handed in. However, they have no problems uploading the films using wetransfer.com and sending it to my e-mail. We only have distance education, so their internet connectivity may vary, but since they can send the files to my e-mail but not upload it onto Canvas, it seems like there is something within Canvas that isn't working as well as it could. 

 

Is this issue something that other schools have trouble with as well? What can we do to help the students that are having this issue? 

 

Have a nice day! 

// Rebecca 

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