Video conference Failure code.

[bailies]

When I click to join a live webinar on collaborate Ultra I get a failure code J10 which will not let me video conference onto the lab night. What does this code mean and how do I join the lab night video conference. 

[Stef_retired · Accepted solution]

Hello,  @bailies  Welcome to the Canvas Community! We noticed that you've posted essentially the same question twice, so we've locked this one and ask our members to respond to  https://community.canvaslms.com/thread/44645-collaborate-ultra-failure-code .