I had a student ask for them while they were attempting to watch a video that is embedded within the course. No audio would come out of video on Edge or Chrome on the desktop but other audio on the computer worked. It was only the videos within Canvas. Student was able to listen to the audio on their phone and ipad through the Canvas mobile app.
Student was using the following versions of Chrome and Edge:
Chrome: Version 80.0.3987.106 (Official Build) (64-bit).
Microsoft Edge 44.17763.831.0; Microsoft EdgeHTML 18.17763
I was able to listen to it on my computer with no problem.
Any help would be great.