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Studio: Locating Failed Uploads

Question asked by Audra Agnelly on Feb 24, 2020
Latest reply on Mar 4, 2020 by Audra Agnelly

I've gotten a few reports from staff who are receiving an error in Studio when they try to upload a screen recording: " "Failed to encode! Are you on a restricted computer at a school or business". Who receives the error and when is inconsistent, and attempting to upload the file at a later time seems to resolve the issue. However, since staff are making screen recordings, when the recording doesn't upload, it appears they've lost that work and will need to re-record. What I've found is those recordings aren't lost and can be found by clicking the "Back to recordings" link that appears at the top of the file upload wi

 

Right now, the only way I can get to it is to 1) start a junk screencast in Studio, 2) stop the junk recording, and 3) ignore the save prompts for the junk recording and click "Back to recordings". Is there a direct way to get to see my pending files without going through the video creation process?

 

Studio screen recorder upload screen

 

Back to recordings manage recording window

^^^^^^ Is there a simple way to get to this window? ^^^^^^

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