AnsweredAssumed Answered

How to Fix Mic Permission Issues on Samsung Galaxy 7

Question asked by Jen Belden-England on Apr 9, 2020
Latest reply on Apr 13, 2020 by Kristin Lundstrum

I have a student who is using an older Samsung Galaxy 7. She is able to access Canvas both within the app and Google Chrome, but her mic won't work when joining conferences. We've tried the following:

    - Site permissions/settings within Google Chrome

    - App permissions for both the Canvas Student app and Google Chrome within Samsung's settings 

    - Uninstalling and re-downloading Chrome app

 

We've toggled permissions on/off a few times but it still won't work. She's able to listen within the conference and her mic works during a phone call, so it's not as if the hardware is broken. 

 

I'm out of ideas for how to fix this remotely - does anyone have any other suggestions? Thanks in advance! 

Outcomes