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I can't upload or record a video in Canvas with my smartphone but I cant with a laptop. Why?

Question asked by Patrick Clark on Apr 13, 2020
Latest reply on Apr 14, 2020 by

I have some students that cannot upload a video or use Canvas to record themselves with their smartphone. I've done some troubleshooting and this is what I've found. Using both my school and home wifi, I've found that my laptop has no problem recording. I can both upload video files directly into canvas and use Canvas to record myself. However, as soon as I try and use my smartphone (android), it says Check your internet connection and try again. I switched to my laptop and again, it has no problems. It only seems to have issues with the smartphone. It was only a few seconds of video, less than 5 MB. Any explanation as to why? is it an app issue vs the website?