Does anyone know if they have found that when going through the "checks", in Respondus Lock Down Browser, the environment check tab is missing. This is the second test I have taken where I am not prompted to use my computer to scan my environment. I didn't know what to do so when the test started and prior to answering the questions, I scanned the area I was in hoping it was recording it.
The ID tab is not present and the environment check is not present.
I downloaded the newest version, from the the schools website, to a new laptop. I can find information that indicates previous versions have a hanging environment check as the result of the McAffee True Key being on their computer but that was a few years old. I do have a free McAfee LiveSafe on it that came with the laptop but do not see any info at the Respondus site indicating it is a problem with the new software.
I really need to resolve this for school.