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Audio not working for some students?

Question asked by Shana Tersigni on Apr 17, 2020
Latest reply on Apr 18, 2020 by Rick Murch-Shafer

I posted an audio clip in an assignment for students to listen and respond to. While most students are able to hear the clip, a handful have told me they just see a gray box and cannot hear anything. Any idea on how to fix this?