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Canvas Teacher app crashing (IOS)

Question asked by Scott Bokash on Apr 22, 2020
Latest reply on Apr 27, 2020 by Ryan.Seilhamer@ucf.edu

Has anyone been having this issue? My Canvas Teacher app crashes shortly after opening.

 

Troubleshooting notes so far:

  • The crash occurs a few seconds regardless of any action or inaction
  • The issue occurs on both iPhone and iPad
  • Both are running IOS 13.4.1 and Canvas Teacher 1.10
  • Have tried uninstalling and reinstalling app
  • Have tried hard restart
  • Have tried restoring iPad to factory state and having Canvas teacher as only app installed
  • Others using identical devices in our organization have been unable to replicate the issue
  • Video showing the issue: https://mediaspace.rollins.edu/media/Video.mov/1_jcy4ry91

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