AnsweredAssumed Answered

Canvas Teacher app crashing (IOS)

Question asked by Scott Bokash on Apr 22, 2020
Latest reply on Apr 27, 2020 by

Has anyone been having this issue? My Canvas Teacher app crashes shortly after opening.


Troubleshooting notes so far:

  • The crash occurs a few seconds regardless of any action or inaction
  • The issue occurs on both iPhone and iPad
  • Both are running IOS 13.4.1 and Canvas Teacher 1.10
  • Have tried uninstalling and reinstalling app
  • Have tried hard restart
  • Have tried restoring iPad to factory state and having Canvas teacher as only app installed
  • Others using identical devices in our organization have been unable to replicate the issue
  • Video showing the issue: