Cameron Barlow

Issues disconnecting users.

Discussion created by Cameron Barlow on Apr 30, 2020
Latest reply on May 1, 2020 by Cameron Barlow

Hi there,

 

I'm not a fan of Canvas anyway but this week has been extremely testing / embarrasing for me and a colleague due to basic functionality not being available in this VLE.

 

Basically, we have had some students whom we wanted to just disable access to the VLE.  Not delete, just disable.  So we created changed their username and email account info on the login section of their account and changed the passpwords.

 

However we were still seeing them accessing Canvas.  After a support ticket was raised, it appeas that if a student is using an app to access their account, then that will stay connected and the only way to stop this is deleting them from the system.

This was after we had told the Deputy Head of the school that we have scrambled the login info so there's no way they can access.  How embarrassing!

 

Does anyone else find is strange, unreal, frustrating that you cannot simply disable the user from within their account details?

Outcomes