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Attachment in Canvas messages

Question asked by Anne Marenco on May 1, 2020
Latest reply on May 1, 2020 by

The scenario:

  1. a student messages me from the Canvas Inbox
  2. I get the message in my campus email
  3. I reply to say "send me a file"
  4. the student replies and attaches the file
  5. I never get it
  6. I tell the student to email me form his/her email program, not form canvas and not a reply to the message
  7. I get the attachment

The same thing works when I try to send a file to a student.

Why?  And can this be fixed?  Actually I only care about can this be fixed?