- a student messages me from the Canvas Inbox
- I get the message in my campus email
- I reply to say "send me a file"
- the student replies and attaches the file
- I never get it
- I tell the student to email me form his/her email program, not form canvas and not a reply to the message
- I get the attachment
The same thing works when I try to send a file to a student.
Why? And can this be fixed? Actually I only care about can this be fixed?