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ConferZoom error

Question asked by Luis Rodriguez on May 5, 2020

I created a Conferzoom meeting on Canvas for a transfer workshop we were hosting for the transfer center (community college) and a student clicked on the link and got the following error:

 

"User information missing, did not receive: e-mail address. Ensure your user profile in your learning platform includes the missing material. If your profile does, please have your administrator ensure your LMS is configured to send all user information via LTI External Tools."

 

I went on my Canvas and tried student view and clicked on the Conferzoom link and got the same message.

However, the student was able to join the meeting when she was given the link via email. 

Any idea why this happened?

 

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