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Conference recordings are not available

Question asked by Brandy Saxton on May 14, 2020
Latest reply on May 18, 2020 by Renee Carney

I have recorded 2 conferences this week in Canvas.  The first one was recorded Tuesday and is still not available for viewing. I use this feature weekly and it has never taken more than 24 hours for the recording to render.  I was wondering if anyone else was having similar issues? Or does anyone know how to contact support for BigBlueButton? Any help is appreciated!  conference recordings bigbluebutton

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