No conference recording after 5 days

[gaby_engelhorn]

Hello, I know that several people had/have the same concern as I have and I have religiously read all the comments and replies in the community where it is mentioned that it may take up to 24 hours to have the recording, but it's nearly 5 days that I am waiting for the recording of the live lecture and no reply is coming to my question from the Support Center. 

So please give me a reply because people are waiting for the recording of the conference.

Thank you

[Bobby2]

Hi gaby.engelhorn Thank You for your question.

I'm wondering if you are looking in the right place.

There is a screen shot here from  @ffdixon ‌ outlining where to locate the recording. https://community.canvaslms.com/message/191614-conference-recording 

I hope that is what you are after.

Sing out if you need a hand. 

[gaby_engelhorn]

Hi Bobby,

thank you for your rpely. I know well that I have to tick the triangle,

but there is not triangle that means as far as I understand after some

year of using Canvas that the recording yet is not available. This is my

real problem

Thank you

Il 18/05/2020 13:47, Bobby Pedersen ha scritto:

>

Canvas LMS Community

<https://community.canvaslms.com/?et=notification.mention>

>

You have been mentioned

by Bobby Pedersen

<https://community.canvaslms.com/people/bobby.pedersen@education.tas.gov.au?et=notification.mention>

/in Re: No conference recording after 5 days in Canvas LMS Community/

- View Bobby Pedersen's reference to you

<https://community.canvaslms.com/message/195122-re-no-conference-recording-after-5-days?commentID=195122&et=notification.mention#comment-195122>

>

[Bobby2]

My apologies Gaby.

In this case it might be good to reach out to your instructor and let them know that the recording is not available. 

You could contact them via the Inbox built into Canvas How do I send a message to a user in a course in the Inbox as a student? 

Sing out if you need a hand.