Error message with external tools

[fletchem]

I was trying to do a Google Docs Cloud Assignment and I was given the error message shown in attachment:

¨We are sorry, but an error occurred.  If you are the owner...check the logs.¨

Any solution?

[reina_i_floress]

Same thing is happening to me. My students cannot access the content from the Google Doc Cloud assignment.

[fletchem]

Did it just start this morning?  I have contacted my Digital Lead Coach and she has not been able to help me.  

[Chris_Hofer]

Hello fletchem and  @reina_i_floress ...

Do you know if this is still an issue for you?  I do know that sometime this past May, there were some issues with the Google LTI external app and its integration with Canvas, but I believe Canvas engineers were able to get those issues ironed out.  If either of you are still experiencing issues, I would suggest that you reach out to Canvas Support to create a help desk ticket.  Then, come back to this posting to let us know if you have found a solution.  Thanks much!  Be well, and stay safe.