We have had Canvas for seven years and have not had any guidelines previously on how users were created or who could create user accounts. Now, with moving to Colleague, as our new SIS, we have multiple instances of users with duplicate accounts where they were manually created with the SIS ID set as the users' email or login and then Colleague created a new account with the SIS ID as the student ID number. Some students have up to four different accounts based on how they have interacted with the university. Right now we are going through manually to merge the accounts and delete the ones with an incorrect SIS ID.
So, a couple of questions:
1. Is there a way to only allow certain people to add user accounts while still letting instructors add students who are already in the system? From what I see in permissions it is an all or nothing setting.
2. Do other schools manage user accounts or just let people create whatever they need? If so, how do you stop students from having duplicate accounts?
3. Is there any way through a CSV import to change the SIS ID in the system for those with emails or logins in this field to the official SIS ID number from the SIS system? It didn't seem that the SISID field was one that could be updated through a CSV import.
Any thoughts or suggestions would be appreciated.