Chrome Slow?
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06-27-2020
04:21 PM
Greetings Canvas Community,
I recently noticed the Canvas DocViewer and embedded files take forever and a day to load using Chrome. Initially, I thought this issue was due to my internet service. However, I do not have the same issues using Firefox. I was curious if anyone else has experienced these same issues and whether there is a fix to this issue using Chrome?
Best,
Alexandria
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1 Solution
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06-30-2020
11:46 PM
Hello @lewisale and welcome to the Canvas Community! Thank you for reaching out and your question. It sounds like it could be a browser issue. Here are a few things you could try:
- Check your browser compatibility:What are the browser and computer requirements for Canvas?
- Please note that Internet Explorer 11 is not a supported browser.
- Try a different browser, like the latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in:How do I get help with Canvas as a student?
- Or contact your local IT Department for additional troubleshooting assistance.
Hope this helps. Thanks!