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Students locked out after changing password

Question asked by Donna Vaughan on Sep 15, 2015
Latest reply on Sep 16, 2015 by Donna Vaughan

We are having a few student problems where students get locked out of CANVAS and when they try to change their password they get into an endless loop of notification to confirm, then being asked again to set password, etc.


We have one student who has never succeeded in logging in and another who's access suddenly stopped working.