I've added an Observer to a course, can I change their role to something else (e.g. TA) or do I have to remove them and add them again as the new role?
I usually just add them again in the new role. They'll be listed twice but the higher level role will supersede the lower level role. That's how it has worked in my experience. I've seen people say that it's not a good idea to have them in both roles but I have not had any problems doing it that way.
I wound up doing that but thought maybe there was another way where you could just click on a new role next to their name or something. :-)
Kent, in the past I've done the same thing as Matthew, add the new role in addition to the current role, but if you want to be safe then yes, you'd need to delete the person completely from the course and re-add them with the new role.
There's a feature idea for this - Ability to change a users role without deleting the user - that has the latest update in August as, "The timeline on when these features will be delivered will depend on our upcoming prioritization meeting." My recommendation is to comment on why this feature would be helpful and follow it so you will be alerted to any updates.
Thank you Kona, sounds like this is the feature I was looking for.
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