When did you get rid of chat support? OR is it buried somewhere in the support section? That was a nice, valuable, feature.
I'm glad you liked chat support! Your college chose to change up its support agreement with us a bit, and chat support isn't part of the approach they've opted to take for now. We'll be more than happy to help you and your fellow PCC folks by phone, though. :-)
KRISTIN, are you referring to chat support through Service Cloud? In case you are, I'm going to share your question with someone who can help.
I'm not sure what you mean by service cloud. PCC use to offer chat support. I used this service a great deal when I was setting up online course activities. It was extremely convenient.
Kristin K. Hyatt, M.S.N., R.N.
Health Sciences Division
3035 E. Foothill Blvd., Pasadena, CA 91107
KRISTIN, per the Canvas Support page at your Institution - http://online.pasadena.edu/faculty/canvas-support/ - it appears your options for 24/7 support for Canvas are only by email and phone. Per Seth's information above, your Institution changed their contract and is no longer using chat support, only email or phone.
What Stefanie meant by "Service Cloud" is Canvas Support. Service Cloud is the new name/product being used to manage Canvas Support Tickets. If you are an Instructor (and not a Canvas Admin) at your Institution then the name really wouldn't mean anything and doesn't matter, it's still Canvas Support like you've always known it!
Hope this helps clarify things!
Thank you Stefanie
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