A parent has accidentally merged their kids account, how do I reverse it?
Thanks for all your help in advance!
Yuck! I'm not aware of a way to do this even as an admin. My best recommendation is to contact Canvas Support and see what they can think of.
I believe it's not possible. A new account will need to be created and each account manually updated.
Felomena, per the following guide - How do I merge users in an account? - it states, "This process cannot be undone, so please make sure you're certain before you continue." To me this means you would need to create new accounts - yet, I know I've tried deleting and starting over and wasn't able because the email address was considered still in use by the previous account. This might be a great time to get Canvas Support involved.
Ok. So the merge cannot be undone, but are there procedures on what to do when it happens to separate the accounts? I have a couple dozen of these that need to be fixed.
Joe, I've never tried to do this, so my best recommendation is to contact Canvas Support and see if they have any recommendations.
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