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User access log csv downloads limited to a certain number of rows?

Question asked by Jeffrey Anderson on Oct 22, 2015
Latest reply on Oct 22, 2015 by Jeffrey Anderson

Sometimes I'm asked by an instructor to verify all student access to items that occur in a previous term as the student access reports show only the last time they were accessed. Lately I've had to do this for a course that ended 3 months ago. In the UI under student access reports for a specific course it shows dates that aren't included on the CSV file download when I access the student's account. Is this a hard-set limit on the page view logging service of Canvas as to the number of records? If so what is this and can it be overcome without escalation to Instructure?