What do you find most beneficial from having a Customer Success Manager (CSM)?

Discussion created by kbesaw@instructure.com Employee on Oct 30, 2015
Latest reply on Aug 3, 2016 by Gabrielle E. Orsi

As we continue to look at ways to improve our CSM team, I'd love to hear from more of our Higher Ed institutions on what they find most beneficial from their CSM.


With continued growth, we are getting more and more awesome personalities and have all kinds of different approaches we take with our customers.  As I build out "best practices" for the team, I'd love feedback from the user base.