AnsweredAssumed Answered

Can't upload viewable PDFs

Question asked by Shane Kearney on Nov 23, 2015
Latest reply on Dec 2, 2015 by Shane Kearney

A user can't upload readable PDFs. She can view  PDFs, email them to other people who are able to view them, create PDFs, etc, but when she uploads a PDF to Canvas the PDF is listed but the icon is plain white instead of a white background with the  Acrobat logo. This happens with PDFs she creates as well as with PDFs created on other machines. It happens in all three main browsers. When the PDF is selected, an error message says the PDF can't be accessed. This user can add the same PDFs to Box and view them. Anyone have any ideas?