AnsweredAssumed Answered

Media Uploads Not Loading

Question asked by Shanna Kirgan on Dec 2, 2015
Latest reply on Dec 2, 2015 by Heather Garcia

I'm having students reply to an assignment with video uploads. When I click on the video uploads, Canvas shows me a message that says "Media is currently being converted, please try again in a little bit."

 

There is no loading or converting bar, so what does this mean? How long should I wait and try again? Could it be the browser (I am using Chrome)? Is there any other way to see their video?

 

I have 2 students who have submitted, so far, but I should have 60 by Friday and I need to respond to them with feedback as soon as possible. I can't continue my work with them until I can watch these videos.

Outcomes