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SpeedGrager Issues (Times Out & Crocodoc)

Question asked by FGCU Canvas eLearning on Dec 7, 2015
Latest reply on Feb 29, 2016 by Kona Jones

Is anyone else experiencing SpeedGrader to time out? We have a faculty who says she takes a while writing comments/feedback to students, and sometimes when she is finally done writing her comment, it doesn't submit and she loses everything she typed up and has to start all over again. Another issue some of our faculty are having is that either the Crocodoc tool bar does not show up, or the Word document does not load and just notifies the user with  "Crocodoc is still processing." Any guidance or suggestions is greatly appreciated.