Media Comment Tool - What breaks it?

Discussion created by MLentini on Dec 11, 2015
Latest reply on Jul 20, 2018 by Nancy Webb

We’re having a slew of issues with the media comment tool, across the full range of browsers and OS. The problems are not consistent, but happen steadily and regularly. We’ve tried the usual responses (update Flash, clear the cache, reboot, etc), but no luck.


The stock Canvas Support response (beyond the usual) is that it’s a local problem, which isn’t particularly helpful. And frankly, if “it’s your problem” gets said to users too much, they rightly decide that the tool isn’t worth the time, and then it’s my/Canvas problem.


So it seems there’s a few other places this could choke:

  • browser extension conflict
  • browser security setting conflict
  • firewall rule


Have you found any common issues that cause the media comment tool to choke, beyond the usual Flash update/cache stuff?