AnsweredAssumed Answered

Does anyone have tips for using the Google login option?

Question asked by Jamye Abram on Dec 17, 2015
Latest reply on Dec 18, 2015 by

We have switched over to the Google single sign-on option, but some of our users are confused when trying to access Canvas while logged into a personal account because it routes them to a request to sync the Canvas app with that account (and then of course fails if the user chooses that option).


Does anyone have advice for streamlining that process for users? We have them linking to Canvas through a portal we control, so we can add some information to that page with help for those that get stuck, but then they are routed directly to the Google login page (or the Google account sync request/select an account pages if they are already logged in with a Google account).


I appreciate any suggestions!