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Crocdoc/Speedgrader not displaying text on Word doc

Question asked by Sue Morgan on Dec 29, 2015
Latest reply on Jan 13, 2016 by Sue Morgan

One faculty reported grading a student's assignment but noted 2 important paragraphs were missing. It turns out they were in the Word doc that was uploaded, but not the preview. (He compared the uploaded Word Doc to the Preview in Crocdoc, images below). Any ideas why this would happen? The text is between two tables. Would that cause text to disappear in Crocdoc Preview?

 

Sample of Word Doc with complete text

 

Word Doc.png

 

Sample of Preview in Speedgrader with missing text:

 

Speedgrader_Crocdoc.png

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