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Certificate delivery problem

Question asked by Andreas Apostolopoulos on Dec 22, 2015
Latest reply on Feb 16, 2017 by Kathy Harris

When a user completes a course, a certificate is generated automatically and is sent to his corporate email.

Many users (not all) are complaining of not receiving any email containing their certificate neither in their inbox nor in their junk mail.

Some users have report that they got it in their junk email

 

Any ideas why this happens?

 

Thanks

Andreas

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