AnsweredAssumed Answered

Browsers Crash when Trying to Upload Files!

Question asked by Frederic Giacobazzi on Jan 2, 2016
Latest reply on Jan 5, 2016 by Frederic Giacobazzi

Starting about four days ago, my browser will crash whenever I attempt to upload files in the Files area.  I click "Files" in the main menu; then I click the blue "Upload" button; then the browser crashes.

 

Restarting Canvas does not correct the problem, nor does restarting my computer. Updating and changing my browser also do not correct the problem--the crashing occurs in Firefox, Chrome, and IE.

 

Is this a known issue? Is there a fix? How should I troubleshoot it?

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