Has anyone experienced a problem uploading zipped files in Canvas? The Expand It button does not appear - after clicking upload and selecting the file the file just uploads. Does anyone know why I might be having this problem?
Cynthia, check out this discussion on a similar topic - How do I open a zipped file? - I think it might help troubleshoot your problem.
That really doesn't help. I know how to do it, but the Expand It button is not available when uploading in Files. The faculty I am working with does not get the Expand It button and I do. I have had them changed to Firefox and try it and still no Expand It button - I need to know why they don't see it, but I do.
Has the Instructor tried a different computer? I'd try that and if the person is still having problems then I'd contact Canvas Support to see if they have any ideas/recommendations on how to get it to work right.
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